Privacy Policy

01 Information We Collect

Contact Form & Inquiry: When you submit a contact form, quote request, or inquiry, we collect: name, phone number, email address, company name, event date, event type, venue location, and message/event details. This information is used to assess your project, prepare a proposal, and follow up with you regarding your AV needs.

Website Interactions: We collect information about how you interact with our Website, including pages visited, time spent, links clicked, and device information (browser type, IP address, operating system). This data helps us improve Website functionality and user experience.

Cookies & Tracking: We use cookies and similar tracking technologies to understand user behaviour, improve site performance, and enable essential functionality (session management, form persistence). You can control cookies via your browser settings.

02 How We Use Your Information

We use collected information to:

• Respond to your inquiry and provide AV quotes and proposals
• Schedule site surveys, consultations, and event planning meetings
• Confirm booking details, send contracts, and manage project timelines
• Follow up post-event for feedback and future business opportunities
• Send promotional information, newsletters, or event updates (only if you opt in)
• Comply with legal obligations and audit requirements
• Improve our Website, services, and customer experience

03 Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined above. Typically:

• Contact inquiries: Retained for 1 year after your inquiry (or final communication)
• Booked events: Retained for 3 years after event date (for invoicing, dispute resolution, and reference)
• Marketing communications: Retained until you unsubscribe
• Website analytics: Aggregated and anonymised data retained indefinitely; personally identifiable data deleted after 24 months

04 Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Vendors who assist with event production, form processing, email delivery, payment processing, and Website hosting. These vendors are contractually obligated to handle data securely and confidentially.
• Legal Requirements: If required by law, court order, or government request, we may disclose information. We will notify you of such disclosure unless prohibited by law.
• Business Transfers: In the event of merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any material change in ownership or use of your data.

05 Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Measures include: encrypted data transmission (SSL/TLS), secure form handling, restricted employee access, and regular security audits. However, no data transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and secure your personal devices.

06 Your Rights (PDPA Compliance)

Under Singapore's PDPA, you have the right to:

• Access: Request access to your personal information held by AVL Services
• Correction: Request correction of inaccurate personal information
• Withdrawal of Consent: Withdraw consent to use your data for marketing or other non-essential purposes
• Opt-Out: Unsubscribe from promotional emails and marketing communications

To exercise these rights, contact us at sales@avlservices.com.sg with "PDPA Request" in the subject line. We will respond within 30 days.

07 Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

08 Third-Party Links

Our Website may contain links to third-party websites (Google Maps, social media, etc.). We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

09 Contact for Privacy Questions

If you have questions about this Privacy Policy, wish to exercise your PDPA rights, or have privacy concerns, contact us:

We will respond to privacy inquiries within 30 days.

10 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Website and updating the "Last Updated" date. Your continued use of our Website following such modifications constitutes your acceptance of the updated Privacy Policy.